Cancellation by Customer & Refund Eligibility
If a customer cancels a booking and is eligible for a refund under the general cancellation policy, the refund amount will be issued to the same account or payment method from which Alpen Heir KG originally received the transaction.

Payment Processing & Refund Timing
Alpen Heir KG uses a third-party payment service provider (Stripe) to process online payments. All refunds are therefore subject to Stripe’s processing timelines and applicable transaction conditions. Refunds will be processed by Alpen Heir KG within 15 working days following cancellation.

Deduction of Processing Fees
When a customer cancels a ride and is eligible for a refund, the customer will bear all Stripe processing fees associated with the original payment. These fees are not retained by Alpen Heir KG; they are automatically deducted by Stripe at the time the original payment is made. Consequently, the customer will receive the refund after deduction of the Stripe processing fees.

Refund Method
The refund will be credited back to the original payment method/account used by the customer for the booking.